Order Cancellation and Return Policy

Cancellation Policy
The customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation remains same across all categories and the order cannot be cancelled once the order has despatched or picked-up for delivery.
In some cases, the customer may not be allowed to cancel the order for free, post the order has been picked up and ready and loaded in delivery vehicle and a cancellation fee will be charged.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Quintal Stall reserves the right to accept the cancellation of any order. Quintal Stall also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Returns Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
Refunds:
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
While accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted delivery, no return request will be processed.
Last Updated: 16-08-2024